Refund policy

365-Day Guarantee

Every canvas is made by hand, to order. We stand behind the work for a full year.

What's covered

If your canvas arrives damaged, or develops a fault in normal indoor use within 365 days — fading, cracking, warping, or a frame that fails — we'll replace it free. If we send the wrong piece, we'll replace that too, at no cost to you.

Report any damage or fault within 30 days of noticing it by emailing support@wallreadycanvas.com with your order number and a photo. We'll take it from there.

What isn't covered

Because every canvas is printed and stretched specifically for your order, we can't offer refunds or exchanges for change of mind, or where a piece doesn't suit the space. We'd rather help you get it right first time — our size guide shows each size against a room, and we're happy to advise before you order.

Damage from accidents, moisture, or improper hanging isn't covered.

Where a return is agreed, return shipping is the customer's responsibility.

Cancelling an order

We start making your canvas as soon as you order, so cancellations must be requested within 24 hours by emailing support@wallreadycanvas.com. After that, production has usually begun and we can't cancel.

Questions

Email support@wallreadycanvas.com — a real person will answer.